FAQ's
Frequently Asked Questions (FAQs) for Furry Fields
- What is Furry Fields?Furry Fields is a distinguished brand that specializes in crafting nature-inspired pet products. We believe in making pets feel at home by surrounding them with products that echo the calming and comforting vibes of nature.
- Why choose nature-inspired products for my pet? Nature has a profound calming and therapeutic effect on all living beings. By integrating nature-inspired designs into our products, we aim to bring that tranquility and comfort into your pet's everyday environment, making them feel more relaxed and at home.
- Where are you located? We are proudly based in both the United States and Australia, drawing inspiration from the diverse natural landscapes of both continents to design our unique pet products.
- Are your products locally made? While we are based in the US and Australia, we collaborate with trusted suppliers worldwide to ensure we bring the best, high-quality products to our customers.
- How do I care for my Furry Fields product? Each product comes with specific care instructions. However, most of our products are designed to be easily maintained, being either machine washable or easy-to-clean.
- What if my pet doesn’t take to a Furry Fields product? We've infused our products with nature-inspired designs to ensure maximum comfort for your pets. However, pets have individual preferences. If your pet doesn't immediately take to our product, we recommend placing it in their favorite spot and giving them some time to get accustomed.
- Do you ship internationally? Yes, we offer international shipping options. Please check our shipping page for more details and associated costs.
- What is your return policy? We have a 30-day return policy for unused items in their original condition. Please refer to our Returns & Exchanges page for detailed information.
- How can I contact Furry Fields customer service? You can reach out to our dedicated customer service team via the 'Contact Us' page on our website. We're here to assist you with any queries or concerns!
- How do I stay updated on new Furry Fields products and promotions? Subscribe to our newsletter, and follow us on our social media channels to stay updated on our latest products, offers, and pet care tips inspired by nature.